Because fragrance is a personal-use product, returns or exchanges for change of mind are not accepted once a product has been opened, used, sprayed, or its seal or packaging has been materially altered.
If your order arrives damaged, broken, leaking, defective, incomplete, incorrect, or materially different from what you ordered, please contact us as soon as possible at valesco.perfume@gmail.com with your order number and clear photos or video of the item and packaging.
After reviewing the case, we will provide the remedy required by applicable UAE consumer protection law, which may include replacement, repair where appropriate, or refund.
Nothing in this policy limits any mandatory rights available to consumers under applicable UAE law.
For hygiene, safety, and fraud-prevention purposes, we may ask you to retain the product and its original packaging until the case is resolved.